Billing cycles
Monthly / yearly (depending on plan)
Payment timing
Billing starts at checkout.
Renewals
Auto-renew unless canceled
Taxes
May apply depending on country
Receipts
Provided by Stripe / email confirmation
Refunds
Refund eligibility depends on the plan purchased and applicable consumer protection laws. Your selected subscription starts billing at checkout and renews automatically unless canceled before the next billing date.
After a charge is made, subscription fees are generally non-refundable, including partial refunds for unused time, downgrades, or cancellations made after the billing date.
We may issue a refund or credit in limited cases, such as billing errors (duplicate charge or incorrect amount), unauthorized transactions (subject to verification), confirmed technical issues that materially prevent access and cannot be resolved within a reasonable time, where a refund is explicitly stated at checkout, or where required by law.
To request a refund, contact us within 14 days of the charge and include your subscription email, Stripe receipt/invoice ID (if available), and a short explanation with any relevant screenshots/logs. Contact Email: support@moostrade.com. Approved refunds are processed back to the original payment method via Stripe.