Billing cycles
Monthly / every 3 months / yearly / lifetime one-time
Payment timing
Billing starts at checkout.
Renewals
Recurring plans auto-renew unless canceled
Taxes
May apply depending on country
Receipts
Provided by Stripe / email confirmation
Refunds
Refund eligibility depends on the plan purchased and applicable consumer protection laws. Monthly, Quarterly, and Yearly subscriptions start billing at checkout and renew automatically at their selected billing interval unless canceled before the next billing date. Lifetime is a one-time payment and does not renew.
After a charge is made, subscription fees are generally non-refundable, including partial refunds for unused time, downgrades, or cancellations made after the billing date.
We may issue a refund or credit in limited cases, such as billing errors (duplicate charge or incorrect amount), unauthorized transactions (subject to verification), confirmed technical issues that materially prevent access and cannot be resolved within a reasonable time, where a refund is explicitly stated at checkout, or where required by law.
To request a refund, contact us within 14 days of the charge and include your subscription email, Stripe receipt/invoice ID (if available), and a short explanation with any relevant screenshots/logs. Contact Email: support@moostrade.com. Approved refunds are processed back to the original payment method via Stripe.